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Reference Interview 101

July 16

Reference Interview is a comprehensive six-week course focusing on the methods of evaluating reference service, behavioral aspects of reference service, and the different types of questions that can be used to help patrons identify what they need. Using images and text, this in-depth educational approach covers everything from the approachability of the librarian to how to follow up with a patron. Scheduled chat sessions will model interviewing techniques using sample dialogues.

Reference Interview is tailored for support staff, library technicians, newly hired reference librarians, and those librarians who want to brush up on their interview skills. The topics covered are introductory in nature. Class segments are geared to cover issues of interest to staff in all types of libraries.

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Date:
July 16
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Website:
http://www.ala.org/rusa/reference-interview-101-2
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Join us in New Orleans for a lively conversation with Librarian of Congress Dr. Hayden and former ALA President Courtney Young about forging roles for library services in meeting the needs of today.   Add it to your schedule!