Jennifer Cross
Web Services Manager

Jennifer Cross

RUSA Office Hours:

Monday - Thursday: 8:30am - 4:30pm CST

What does she even do here?  Web development, content management, communications, online learning coordination and publications.

Brief Bio: I could tell you, but then I’d have to…

Currently Reading: Anna Karenina (the names are killing me) and The Magicians (again)

Favorite Subscription:  World of Warcraft. I’ve been crafting the war for a long, long time.

Favorite Quotes:
“If you never did, you should. These things are fun and fun is good.” – Dr. Seuss
“You will do foolish things, but do them with enthusiasm.” ~ Colette

Contact:  jcross at, (312) 280-4398

Melissa Tracy
Marketing & Programs Specialist

Melissa Tracy

RUSA Office Hours: 

Monday: 12-4
Tuesday: 8am-4pm
Wednesday: 8am-4pm

What does she even do here?Marketing, communication, promotions, conference programs and planning as well as member outreach, recruitment and retention.

Brief Bio:A Michigan native, this lady is obsessed with laughing (memes all day), Instagram and traveling as well as Netflix, Pinterest and DIY projects. She also likes to think of herself as a photographer, foodie and dog whisperer. She has a fur baby she shares with her boyfriend who is a gorg blue nose Pitbull named Pebbles.

Currently Reading:Underground Railroad by Colson Whitehead

Favorite Subscription:Audible, without a doubt - can't get through a book (or my commute) without it.

Favorite Quotes:
"Fake it 'til you make it."
"Travel is the only thing you buy that makes you richer."
"I took the road less traveled by and that has made all the difference." -Robert Frost

Contact: mtracy at, (312) 280-4397

Leighann Wood
Sr. Program Officer

Leighann Wood

What does she even do here?Manages and coordinates awards programs, conference programs and meetings, preconferences, elections and governance and membership support.

Brief Bio:A(nother) Michigan native (Kalamazoo pride!), this lady is obsessed with listening to Melissa laughing, gardening, woodworking, crafting, stroopwafels and Boomerangs. She is relentlessly trying to adopt a puppy, for which she can dress up for Halloween and shame on the internet.

Currently Reading:Swing Time by Zadie Smith

Favorite Subscription:Amazon Prime! Because it’s necessary when you don’t own a car!

Favorite Quote:
“Son of a nutcracker!” – Buddy the Elf

Contact: lwood at, (312) 280-5837
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